Patient Privacy

Your personal information

In order to provide the best possible standard of eye care, the UNSW Optometry Clinic collects personal information, which may include:

  • name
  • date of birth
  • address
  • telephone numbers
  • email address
  • medical and other personal data relevant to the service
  • referral information
  • credit card details

If you choose not to provide these personal details we may not be able to provide you with the services you require.

Collection of personal information

The UNSW Optometry Clinic collects information relating to patients from a number of sources:

  • the patient themselves or their designated representative
  • health and medical services
  • referrals from third party sources

How we use your personal information

Information relating to our patients is considered sensitive and is only used for the benefit of that patient. Some information relating to patients examined at the UNSW Optometry Clinic may also be used for teaching purposes.If any information is required to be given to a third party for referral purposes (e.g. a specialist) the patient will be informed that the information is being provided. Except where required by law, no information (e.g. details of a patient’s prescription) will be forwarded to a third party without prior consent from the patient.

All information is held on a secure database and securely stored in hard copy format and may only be accessed by authorised staff and students.

You can access your personal information

You have a right to access your personal information and should you make a written request, the UNSW Optometry Clinic will allow you access to inspect your record and take notes, or may make a hard copy available. The UNSW Optometry Clinic reserves the right to charge a fee for this service.

The accuracy of the information the UNSW Optometry Clinic holds is largely dependent on the information you provide us. You may change your contact information at any time; if you are moving or have moved house could you please advise us by telephoning (02) 9385 4624, or via letter, in order for us to amend our records.If you disagree with any information recorded in your file, you have the right to attach a written statement to your file disagreeing with the held information. The UNSW Optometry Clinic will remedy any errors in fact providing such corrections are submitted in writing.

To ensure security of personal information is maintained, if you request to inspect your personal file you will be required to validate your identity prior to being given access.

If you believe there has been a breach of privacy, you should contact either the Clinic Director or Clinic Business Manager on (02) 9385 4359 or (02) 9385 7530 and provide proof of identity. Written confirmation of the complaint may be required. Every endeavour will be made to deal with complaints quickly.