Optometry Clinic

COVID-19 Information

We are committed to ensuring the safety of our patients, students and staff during the COVID-19 pandemic. We have introduced additional measures at this time to ensure we all stay safe during your eye examination.

Patients are being asked to report and not attend their appointment if they have any of the following symptoms:

  • Fever / Cough / Sore throat / Shortness of breath
  • Loss of smell or taste
  • Runny nose
  • Muscle or joint pain
  • Nausea/vomiting
  • Diarrhoea
  • Loss of appetite

If you have any symptoms, please call the UNSW Optometry Clinic to reschedule your appointment. To speak to someone about your symptoms call your doctor or the 24-hour National Coronavirus Helpline on 1800 020 080.

Additional telehealth consultation

To limit the amount of face-to-face time needed in the consultation room an additional telephone consultation will be scheduled the day prior to your appointment in the clinic. You will receive a telephone call from a final year optometry student to ask you about your eye history, current visual symptoms and general health. Please note this call will be from a private number.

Your examination in the clinic will then be designed to manage your main visual concerns and will be time limited to essential testing only. Some tests may be postponed until after the coronavirus (COVID-19) pandemic.

Attendance at the UNSW Optometry Clinic

We request you do not attend earlier than your appointment time. This will minimise the time you are in the clinic/waiting area.

Our main consultation rooms have a current maximum capacity of 2 people. Therefore, we ask you attend on your own or if necessary, with 1 carer only to meet room capacity requirements.

Your examination in the clinic will then be designed to manage your main visual concerns and will be time limited to essential testing only. Some tests may be postponed until after the coronavirus (COVID-19) pandemic.

Entry Checking

All patients, students and staff will be screened prior to entering the UNSW Optometry Clinic.

Screening will include questions if you have:

  • returned from overseas travel or had contact with a suspected or confirmed case of coronavirus (COVID-19) in the last 14 days
  • any symptoms related to coronavirus (COVID-19)

All patients, students and staff will have their temperature measured.  If it is elevated, you will need to reschedule your appointment.

You will be provided with a disposable surgical mask after all entry checking is complete and we request you wear this throughout your time in the clinic.

We have implemented several other significant health precautions to ensure your safety:

  • Social distancing within our waiting and dispensing areas has been introduced
  • Consulting rooms and equipment will be thoroughly cleaned between patients
  • Frame selection will be minimised, and you will be asked to place the frames in a box after trying them on. They will be thoroughly cleaned after every patient
  • Frequently touched surfaces including our waiting areas/dispensary are being thoroughly disinfected multiple times a day
  • We have removed any toys, magazines and other unnecessary items from our waiting rooms
  • Hand sanitiser is available on entry and throughout the clinic

Clinics

The Optometry clinic is available to UNSW staff, students and the general public, in most cases at no charge. View our clinics below:

Book an appointment with our student primary care clinic and receive a 20% discount on glasses